RETURN & REFUND POLICY

Effective Date: 13/08/2026
Last Updated: 14/08/2026

At mimibox.in, we want you to have a positive shopping experience.

This Return & Refund Policy explains when returns, replacements, cancellations, and refunds may be available for purchases made through mimibox.in.

Please read this policy carefully before placing an order.

Nothing in this policy is intended to limit any consumer rights or remedies that cannot legally be excluded under applicable law.

1. RETURN ELIGIBILITY

We may accept returns where a product:

  • Arrives damaged;

  • Is defective;

  • Is materially different from the product ordered;

  • Is the wrong product; or

  • Otherwise qualifies for a return or remedy under applicable law or the specific product listing.

For products, returns are only accepted in cases of damage, defect, wrong item delivery, or other issues covered under this policy or applicable law, as specified in the applicable product listing or order terms.

2. RETURN REQUEST PERIOD

If you receive a damaged, defective, incorrect, or materially different product, please contact us within:

36 HOURS of delivery

The applicable return period begins from the date the order is shown as delivered.

Return requests submitted after the applicable period may not be accepted unless otherwise required by applicable law.

3. CONDITION OF RETURNED PRODUCTS

Unless the return concerns a defective, damaged, or incorrect product, returned products should generally be:

  • Unused;

  • Unwashed;

  • In their original condition;

  • In their original packaging, where applicable;

  • Complete with accessories, manuals, tags, or other included items; and

  • In a condition suitable for resale.

Products that have been used, damaged, altered, washed, assembled, or otherwise changed after delivery may not qualify for return unless the issue is due to a manufacturing defect or another circumstance covered by applicable law.

4. PRODUCTS THAT MAY NOT BE ELIGIBLE FOR RETURN

Due to hygiene, safety, customization, or product-specific considerations, certain products may not be eligible for return.

Depending on the product, exclusions may include:

  • Personalized or customized products;

  • Products made specifically to your requirements;

  • Hygiene-sensitive products;

  • Products that cannot reasonably be resold after opening or use;

  • Products damaged through misuse;

  • Products missing essential parts or accessories;

  • Products showing signs of use where the issue is not a defect;

  • Digital products or services, where applicable; or

  • Other products specifically identified as non-returnable on their product page.

Where a product is non-returnable, this should be clearly communicated on the relevant product page or before purchase where required.

5. WRONG, DAMAGED, OR DEFECTIVE PRODUCTS

If you receive:

  • The wrong product;

  • A damaged product;

  • A defective product; or

  • A product materially different from what you ordered,

please contact us as soon as possible.

To help us investigate the issue, we may request:

  • An uncut unboxing video recorded before opening the package, clearly showing the shipping label (recommended as proof of condition and delivery);

  • Your order number;

  • A description of the problem; and

  • Other relevant information.

Please do not dispose of the product or packaging until we have had an opportunity to review your claim, unless doing so is necessary for health or safety reasons.

Where the claim is approved, we may offer an appropriate remedy, which may include a replacement, repair, refund, or another remedy available under applicable law.

6. CHANGE-OF-MIND RETURNS

Returns are not accepted for reasons such as change of mind, personal preference, ordering the wrong product, or similar non-defect related reasons.

We only accept returns where the product is damaged, defective, incorrect, or otherwise eligible for return under this policy or applicable law. In such cases, the product must meet the applicable eligibility and condition requirements.

7. RETURN SHIPPING

Where a return is approved because the product is defective, damaged, incorrect, or otherwise qualifies for a remedy under applicable law, we will provide appropriate return instructions.

Where a return is requested for reasons such as change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping costs where permitted by applicable law and where communicated before purchase.

We will not ask customers to bear costs that applicable law requires us to bear.

8. HOW TO REQUEST A RETURN

To request a return, contact us at:

Email: mimibox.in@gmail.com

Please include:

Subject: Return Request – [Order Number]

Your request should contain:

  • Order number;

  • Reason for the return;

  • Description of the issue;

  • Photographs or videos where applicable; and

  • Any other information reasonably required to assess the request.

Please wait for our instructions before sending a product back.

Products returned without prior authorization or without following the applicable return instructions may not be accepted.

9. RETURN REVIEW

Once we receive your request, we may review the information provided to determine whether the return qualifies under this policy.

Depending on the circumstances, we may request additional information or evidence.

Approval of a return request does not automatically guarantee a refund. The returned product may need to be inspected where reasonably necessary.

We will communicate the outcome of the return request and any applicable next steps.

10. REFUNDS

If a refund is approved, we will process the refund using the original payment method where reasonably possible, or another appropriate method where necessary.

Refund processing times may vary depending on:

  • Payment provider;

  • Bank;

  • Card issuer;

  • Payment method; and

  • Other financial processing factors.

After we initiate a refund, the time required for the amount to appear in your account is generally controlled by your bank or payment provider.

We are not responsible for delays caused by financial institutions or third-party payment providers.

11. SHIPPING CHARGES AND REFUNDS

Where applicable, the treatment of shipping charges will depend on the reason for the return and applicable law.

For approved returns involving defective, damaged, incorrect, or materially misrepresented products, we will provide the remedy required under applicable law.

For voluntary returns or change-of-mind returns, original shipping charges may not be refundable unless otherwise stated or required by law.

12. PARTIAL REFUNDS

In certain circumstances, we may offer a partial refund instead of requiring a return, where appropriate.

Any partial refund will be communicated to you before it is processed.

13. REPLACEMENTS

Where a replacement is approved, we may send a replacement product instead of issuing a refund.

Replacement availability depends on product availability.

If a replacement is unavailable, we may provide another appropriate remedy, such as a refund, subject to applicable law.

14. ORDER CANCELLATION

You may request cancellation of an order by contacting us as soon as possible after placing the order.

Cancellation requests are not guaranteed once an order has been processed or dispatched.

If cancellation is successfully completed before dispatch, we will process any applicable refund.

If an order has already been dispatched, you may need to follow the applicable return process instead.

Nothing in this section affects any cancellation rights that may apply under applicable law.

15. CASH ON DELIVERY ORDERS

For Cash on Delivery orders, no payment is collected at checkout unless otherwise stated.

If an eligible COD order is cancelled before dispatch, there may be no payment to refund.

Where a COD order has been paid for and subsequently qualifies for a refund, we may request appropriate bank or payment details to process the refund.

We will not request sensitive payment credentials such as passwords, PINs, or OTPs.

16. FRAUDULENT OR ABUSIVE RETURN REQUESTS

We reserve the right to investigate return requests and take appropriate action where we reasonably suspect:

  • Fraud;

  • False claims;

  • Repeated abusive returns;

  • Product substitution;

  • Intentional damage;

  • Unauthorized use of products before return; or

  • Other misuse of our return process.

This does not affect legitimate consumer rights or remedies available under applicable law.

17. REFUND NOT RECEIVED

If you have been notified that your refund has been processed but the amount has not appeared in your account, please:

  1. Check your bank or payment account;

  2. Allow the applicable processing period;

  3. Contact your payment provider or bank; and

  4. Contact us if the refund remains outstanding.

We will assist with reasonable refund-related enquiries where we have the relevant transaction information.

18. CONSUMER RIGHTS

This Return & Refund Policy is intended to operate alongside applicable consumer-protection laws.

Nothing in this policy is intended to remove, restrict, or override any mandatory consumer rights, warranties, guarantees, or remedies available to you under applicable law.

Where applicable law provides a remedy that is more favorable to the customer than this policy, the applicable legal requirement will prevail.

19. POLICY CHANGES

We may update this Return & Refund Policy from time to time to reflect changes in our business, products, procedures, or applicable legal requirements.

The updated policy will be published on this page with a revised “Last Updated” date.

For purchases already completed, the return terms applicable at the time of purchase may continue to apply where appropriate.

20. CONTACT US

For return, replacement, cancellation, or refund enquiries, please contact:

Business/Store Name: mimibox.in
Website: mimibox.in
Email: mimibox.in@gmail.com
Address: North West Delhi
Country: India

When contacting us, please include your order number or mobile number to help us locate your purchase and process your request efficiently.

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